Today I had fine tuners installed on the violin at Philharmonic Music Ltd, where I originally purchased the instrument a couple of years ago. I had no idea how much that would cost, so I am prepared to shell out anywhere between tens of dollars to over a hundred dollars.

When I explained why I was there with the instrument, the store owner knows exactly what I wanted. He just did it in minutes and tuned the violin for us. Then he punched numbers on his calculator 15 x 3 = 45, and he announced I owed him 4.5 dollars. I asked him again, thinking I might have heard him wrong. I was pleasantly surprised that not only the fine-tuners can be installed right on the spot, but also installing them cost me only 4 dollars and 50 cents. That’s way below what I was prepared to pay.

I was also surprised to learn that he knows exactly how much the price we paid for the instrument a few years ago, when another customer in the store asked about it. That tells me at least that he was not charging customers with different prices, or that he maintains an honest and consistent pricing whether a potential customer looks like rich or poor.

I feel that I made the right decision a few years ago to buy the violin from this store. At the very least, when I needed service from it, it is still there to provide excellent service at a very very reasonable price – so very reasonable that I think it is too low.

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